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Returns Information

If you are not completely satisfied with your purchase please return the item(s) to us in their original unused condition complete with any gift packaging withinᅠ14 days of receipt. A full refund will be issued on receipt or we will exchange the item for a different size/colour if preferred.

Please note that we can only offer refunds if the item(s) are returned to us withinᅠ14 days of receipt of goods.

We regret that we cannot offer exchange or refunds on any special or custom made orders (such as engraved ID tags).

If the item is being returned to us for an exchange or refund then the cost of returning the item is your responsibility. The item is your responsibility until it reaches us therefore we recommend for your own protection that you use a delivery service which insures you for the value of the goods.

Please complete the returns form that is sent with your order.

Returning a Faulty Item

If you are returning the item because of a fault please email us at sales@pompooi.com or call us on 01603 860896 with details of the reason for return, we will then tell you the best action to take.
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